If the noise does not stop after they have warned your neighbours, then the council might suggest mediation (see below). If that does not work, or if the council decides mediation is not a constructive route forward, they might take other, official, action.
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This might depend on you phoning somebody up who will come round to hear the noise or they might install noise monitoring equipment Most importantly, the council wants to see how the noise is affecting you. The council will use your noise diary to establish a method of investigating. At the same time, you will be asked to fill out a “noise diary” which logs the time and place you heard the noise and from where it came.After you complain the council will send your neighbour a letter telling them that people have complained. They will not say who has complained.If you have talked to your neighbour and they are still making noise you might consider getting the local authority involved. Be aware that getting the council involved will raise tensions and the dispute might get out of proportion because your neighbours could ultimately end up in court. You should also be aware that any official noisy neighbour complaints will go on record and may make it harder for you to sell your house.If you feel unsafe you should approach your neighbours with a friend or family member.You should also specifically tell them how you would like the problem solved. For example, you might ask them not to practice on their drums after 10pm, or you might ask that next time they have a big party they give you some forewarning so you can make other plans accordingly.Rather than saying, “you kept me awake”, tell them, “I could not sleep because of the noise that night.” When you approach them, it is a good idea to have three examples of when they were excessively noisy to hand, complete with dates. Tell them too how the noise affected you, but don’t be accusatory.With most people, being calm and reasonable gets better results than being confrontational. You have the moral high ground make sure you keep it.For example, it may well be counterproductive to approach them in the middle of a party when they are drunk. It might be better to catch them in a public area and talking to them there, or over the garden fence, instead of awkwardly knocking on their door.
It sounds like a cliché, but it’s usually good to talk to your neighbours. One in three people have found that this has solved any problems immediately. Surprisingly often, people do not even realise they are being annoying and few people are totally uncaring about those around them most are just unaware.